disc drawer doesn't open with button

[Sussertown]

the cd drawer opens with the os but not with the button.

[Echo_Lake]

@Sussertown

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?
• Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Sussertown]

There is no If10 key.

[Echo_Lake]

@Sussertown

Thank you for posting back. 

Can you please share the keyboard pictures? 

[Sussertown]

 

[Sussertown]

Also, I have found no way to turn off the touchpad 

[Sussertown]

The drawer, by the way, opens sometimes. Always from the folder tree.

[Echo_Lake]

@Sussertown

Thank you for posting back. 

To open a tray-load drive, use the following steps:

1. Restart the computer.
2. Look for the small hole on the face plate of the disc drive. ...
3. Straighten a paper clip and insert it into the manual release hole until resistance is felt. ...
4. Press in gently on the paper clip until the tray is released.

And, also check for software issues causing the drive tray to stay open.

1. In Windows, search for and open File Explorer.

2. In the Computer window, select the icon for the disc drive that is stuck, right-click the icon, and then click Eject.

   Figure : Eject disc

   

3. Wait approximately 3 seconds, and then try closing the drive tray by pressing in on the front of the tray. If the drive tray resists and stays open, continue using these steps.

4. Use Microsoft System Restore to go back to a time when the drive tray was operating normally. See the HP support document Using Microsoft System Restore (Windows 10, 😎 for more information.

5. If the drive tray closes normally after using System Restore, no further action is necessary. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.