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‎06-08-2022 08:46 AM

HP Recommended
Operating System: Microsoft Windows 11

docking station issue with 15-dy2000 laptop - this laptop is advertised to have a USB-C port and appears to have one next to it's HDMI port on the right side of the machine.

Advertised are several docking stations that claim - will work

Main Objective is to use more than 1 external monitors - I've tried two HP docking stations with total failure on display detection / usage - other aspects of the docking station work fine - i.e. network, other usb ports.

According to the manual the laptop does not support Display port - Requirement : - For USB-C® functionality, host PC must support the DisplayPort™ Alt mode protocol through its USB-C® port.

I've discovered even though a docking station has a HDMI the machine will not discover/detect any other monitor except from the host HDMI port located right side rear - docking station HDMI ports are not usable / not detected - as stated above DP ports on either of the docking stations I've tried fail.

If I am in error - please tell me which Docking station to purchase and what driver or else I would need to get it to work with more than , < 1 external monitor - i need at least two if not 3 monitors - or should i ditch this laptop and get something else that will work with the Docking station HP promotes?

3 people had the same question
1 REPLY 1

‎06-08-2022 01:14 PM

HP Recommended

@DanteMoricoli 

 

Your machine could be one of the following machines

 

           https://support.hp.com/ca-en/product/hp-laptop-pc-15-dy2000/35900328/model/38752859/product-info

 

For example

 

           HP Laptop 15-dy2004ds

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with/without hub/dock/adapter

 If you wish to connect 2 external monitors (only), you can use


Monitor 1: HDMI direct cable

Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                       https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8


For more connectivity, please use


                                 True Universal Docking Stations

 

Regards.

BH
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