docking station not working with hp pavillion 15t-eg000 for hmdi

[FL-Laptoper]

first thank you in advance for any help.

puling what little hair I have out.

plugging this usb-c docking station in, everything works except the 2 HDMI outs, it seems like the monitors recognize they're plugged in but say no signal an go to sleep mode.

maybe I'm reading wrong it says it has 1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge)

shouldn't that work?

if not, what hub can I use, I prefer one with Ethernet like the one I got has, but what's really important is I need 2 monitors... they're dell monitors but not sure that matters, I also tried plugging into HMDI on a TV and same issue.

here is the hub I got that their tech support swears works with this laptop and when I called HP support they swore it should work also.

https://www.amazon.com/gp/product/B08HVFH3G2/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

[FL-Laptoper]

Spoiler

Also forgot to add I tried the VGA on the docking station and it also won’t work

But when I plug either monitor into the laptop hmdi it works fine.

[banhien]

@FL-Laptoper 

It is a CTO machine I can't get its full specs but it should have same ports as the following machine

             HP Pavilion 15 Laptop PC 15-eg0073cl

It uses 45 W Smart AC power adapter. You should be abbe to use single connection using HP USB-C G5 dock

Regards.

[FL-Laptoper]

Here are the specs

I’m lost because he of the things I plug in a working monitors are not and this is the second hub something doing the exact same thing

monitors and cable work direct just not via hub and I even asked if I should get a power supply for the hub and they said no.

Description

Key Features and Benefits:

CPU: 11th Gen i7-1165G7 Processor (4 Cores, 8 Threads, 12MB Cache, 2.80 GHz base frequency, up to 4.70 GHz max turbo frequency)

Memory: Up to 64GB DDR4 RAM

Hard Drive: Up to 2TB PCIe NVMe M.2 Solid State Drive

Operating System: Windows 11 Pro

Display: 15.6" diagonal, Full HD (1920 x 1080), Narrow Bezel, Fingerprint reader, Micro-edge, BrightView

Backlit Keyboard: Yes

Ports: 2 x USB 3.0 Type A | 1 x USB 3.0 Type-C | 1x HDMI | 1 x headphone/microphone combo | 1 x Multi-Format SD Media Card Reader | Wi-Fi 6 and Bluetooth

Graphics: Intel Iris Xe Graphics, whether it's games or movies, experience high performance for all your entertainment

Wireless Connectivity: Realtek Wi-Fi 6 and Bluetooth combo

Audio: HD Audio with Stereo Speakers

Camera: Built-in HD Webcam with integrated dual array digital microphones

Bluetooth: Bluetooth

Power Supply: 3-cell, 41Wh Lithium-ion prismatic Battery (Integrated), 45 W Smart AC power adapter

Weight: 4.27 pounds

Color: Silver

[FL-Laptoper]

laptop symbol next to the usb-c shows SS and the little lightning bolt, so then it should be capable right?

sorry, losing what little mind I have left. lol