does Tech Support know how to do their job?

[Frustratedone3]

To Whom It May Concern,
I am writing to express my extreme dissatisfaction with the deplorable level of service I received from HP Tech Support and HP SmartFriend. Over the past several weeks, I have endured what can only be described as a staggering failure in customer care—resulting in a non-functioning HP Envy device and an utter waste of time, energy, and money.
My ordeal began with a simple Wi-Fi connectivity issue. What should have been a routine technical support call spiraled into over a dozen redundant and ineffective video sessions, each one repeating the same unproductive steps as the last. I was instructed to purchase a $40 USB drive to download the HP Recovery application—an effort that was ultimately unnecessary and yielded zero resolution.
When HP Tech Support gave up, I was referred to HP SmartFriend—where I was required to pay a $51 subscription fee merely to be told that they, too, were incapable of solving the issue. After investing nearly 10 hours in calls and screen shares, I was passed off yet again to another department. Customer service, in turn, redirected me to the warranty division, continuing the endless cycle of finger-pointing without any remedy.
Each representative appeared to operate in a vacuum—unaware of prior conversations, unwilling to build on previous troubleshooting, and seemingly determined to reset the clock on my issue. This scattershot approach to support reflects a complete lack of coordination, professionalism, and accountability.
My HP Envy is still under warranty, and yet no one has taken any tangible action to resolve the technical failures that were exacerbated—if not entirely caused—by your team’s guidance. I am appalled by the cavalier attitude and fragmented responses I've received. The experience has been so disjointed and ineffective that it borders on absurd. HP has, whether intentionally or through gross negligence, engineered a black hole of support—a system where frustration grows, solutions vanish, and customers are left stranded.
This is unacceptable. I demand immediate action: a full resolution to restore my device, reimbursement for the unnecessary expenditures, and a formal acknowledgment of this complaint.
Sincerely,
Dominick 

[Dragon-Fur]

@Frustratedone3 

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