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‎09-11-2023 09:39 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)
Operating System: Microsoft Windows 10 (64-bit)

My Omen 17-ck0372nr came pre loaded with win 11 and web cam was not found anywhere in device manager or settings.  I saw people say they went to win 10 pro and was able to use it.  

So like an idiot I went to win 10 pro, although now it is in settings there is nothing in control panel or device manager.  I find no driver on HP site for it.  Yet there is a physical camera on the lid.  Was I duped?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2023 01:15 PM

HP Recommended

An Omen laptop is a top tier laptop.

 

AFAIK, only entry level and some mainstream laptops get the dummy webcam covers that look like a webcam but are not.

 

It is not a dummy camera. Your webcam must be faulty.

 

 

The specifications web document states that your laptop has an HP Wide Vision 720p HD camera with integrated dual array digital microphones.

 

https://support.hp.com/us-en/document/c07927240


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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3 REPLIES 3

‎09-11-2023 12:10 PM

HP Recommended

Try Realtek-Camera drivers in the Windows Update catalog

https://www.catalog.update.microsoft.com/Search.aspx?q=realtek-camera-10.0.19041.20149


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎09-11-2023 01:14 PM

HP Recommended

Thank you very much but the cab file for my version of windows would not do it.  I appreciate the help though.  I find it strange the hardware is not detected ar all and this was not a display or ever had been jolted.  Tha is why I am wondering if it is a dummy or this was a defective unit and I discover it after the warranty is over.  I thought they gave a two year but I will have to study on the next laptop.  Acer/Aopen seem to run troublefree forever.  I thought maybe HP had it down by now.

  

Was this reply helpful? Yes No

‎09-13-2023 01:15 PM

HP Recommended

An Omen laptop is a top tier laptop.

 

AFAIK, only entry level and some mainstream laptops get the dummy webcam covers that look like a webcam but are not.

 

It is not a dummy camera. Your webcam must be faulty.

 

 

The specifications web document states that your laptop has an HP Wide Vision 720p HD camera with integrated dual array digital microphones.

 

https://support.hp.com/us-en/document/c07927240


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No
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