doesn't fully charge

[blase98]

i have some issues with the charge (since i bought the pc) i've done all the possible to fix the problem (also i've seen all the answers to problems like mine) but the pc never fully charge it can be a problem with the battery driver?

[TEJ1602]

@blase98, Welcome to HP Support Community!

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shutdown the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

This document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery- HP Notebook PCs - Using and Testing the AC Power Adapter

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Thewelderturner]

Just spent 2 hours on tech support yesterday. And they told me exactly what this tech support person is saying. My agent was awesome but nothing we tried work.

But I did get an Idea. 

My battery was stuck at 61%.

The battery is actually at 100% but Windows is confused. The Laptop is just fine.

I probably did way more than necessary. So firstly I will say that following the tech support idea you would need to DISABLE the battery hardware drivers not UNINSTALL. And this may work with that one caveat. Uninstaling will simply undo itself at the next hardware refresh.

Disable Battery Drivers in Device Manager there are two drivers. 

Unplug power supply and play a video to discharge the battery quickly.

Keep trying to start the Laptop until it won't come on.

Remove the battery

Plug in the laptop while the battery is out.

Boot into Windows and check to make sure the battery Drivers are still DISABLED.

Shut down the laptop.

Reinstall the battery and let it fully charge with the laptop off.

Turn on the laptop with battery installed.

Renable the Laptop Drivers.

Battery icon should pop up and show 100%