driver: cpuz136_x64.sys cannot load

[dan539]

how to fix this error?

[A_Gayathri]

Hi @dan539 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering an issue with the cpuz136_x64.sys driver on your HP Spectre X360 laptop. This file appears to be related to CPU-Z, a hardware monitoring tool. Here are some steps you can take to troubleshoot and resolve the issue:

Update CPU-Z: The first thing you should try is to update CPU-Z to the latest version. Visit the official CPU-Z website or use your preferred method to download and install the newest version of the software. Newer versions may address compatibility issues and come with bug fixes.

Check for Windows Updates: Ensure that your operating system is up to date by checking for and installing any available Windows updates. Sometimes, Microsoft releases updates that include fixes for compatibility issues.

• Go to Settings.
• Click on Update & Security.
• Check for updates and install any available updates.

Reinstall CPU-Z: If updating CPU-Z doesn't resolve the issue, try uninstalling the current version and then reinstalling the latest version. This can sometimes fix corrupted or incomplete installations.

Check for Driver Updates: Ensure that all your drivers, especially those related to your motherboard and CPU, are up to date. Visit the HP support website and download the latest drivers for your system.

System Restore: If the issue started recently, consider using System Restore to revert your system to a previous state where the problem didn't exist.

• Type "Create a restore point" in the Windows search bar and press Enter.
• In the System Properties window, click on the System Restore button and follow the prompts to restore your system to a previous state.

Check for Malware: Perform a full system scan for malware using your antivirus software. Malware can sometimes masquerade as legitimate drivers or system files.

Contact CPU-Z Support: If the issue persists, consider reaching out to CPU-Z support for assistance. They may be aware of the issue and have specific recommendations or solutions.

I hope this helps. 

Take care and have a good day.

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