• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-06-2019 01:35 AM

HP Recommended
Product: pavilion dv7
Operating System: Microsoft Windows 10 (64-bit)

After installing windows 10  fingerprint scanner was not installed I look for the driver but I can not find him on the HP helpdesk.Can somebody say where i can find him please.

regards

Zorba

11 people had the same question
1 REPLY 1

‎02-06-2019 02:23 AM

HP Recommended

@Madmax54 

 

Your machine is a bit old, please try the following software first

 

      http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

or

    

     http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe


Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.