• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-28-2018 02:32 AM

HP Recommended
Product: M9T13EA#ABZ
Operating System: Microsoft Windows 7 (64-bit)

Hello, 

 

PC model: M9T13EA#ABZ

OS: windows 7 x64

ID HARDWARE: AMDUSB30\ROOT_HUB30&VID_1022&PID_7814&REV_0001&SID_8137103C

 

I tried to install all the driver from this page: 

https://support.hp.com/us-en/drivers/selfservice/hp-255-g4-notebook-pc/7609936/model/7609961?sku=M9T...

but usb 3.0 driver won't install.

Everytime it says "the system does not meet the minimum requirements for installing the software".

I have done all windows update, but the problem still.

Dunno if it can help but from what i see there is an intel chipset driver though i have an amd cpu.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-28-2018 07:02 AM

HP Recommended

Hi, @BoxInformatica

 

Download and install the AMD USB 3 driver and restart the PC.

 

This package provides the AMD USB 3.0 Driver for supported computer models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72680.exe

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-28-2018 05:14 AM

HP Recommended

If there is an AMD processor, the chipset is also AMD.

 

The chipset drivers are contained within the graphis driver software.  They only have the USB 2.0 driver.

 

What you need is the AMD USB 3.0 eXtensible Host Controller driver software.

https://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-28-2018 07:02 AM

HP Recommended

Hi, @BoxInformatica

 

Download and install the AMD USB 3 driver and restart the PC.

 

This package provides the AMD USB 3.0 Driver for supported computer models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72680.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.