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‎04-23-2022 10:30 AM

HP Recommended
Product: HP Pavilion 11-n022nx x360 PC (ENERGY STAR)
Operating System: Microsoft Windows 8.1 (64-bit)

Good Day,

Sir these are the drivers that still need to install:

Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor MBI Device - 33BD

PCI Device

Unknown Device

Unknown Device

Capture.PNG

https://support.hp.com/ph-en/drivers/selfservice/hp-pavilion-11-n000-x360-pc-series/6796818/model/7547365?

I don't know which drivers to select. pls. give me link to install those drivers. thank you.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2022 07:11 AM

HP Recommended

Hi:

 

Since you didn't post the hardware ID for the PCI device, you are leaving me to take a guess at what driver it needs.

 

I will guess that it is the Realtek SD card reader that needs a driver.

 

The HP support site is not working right now, so you can download the SD card reader driver directly from the Realtek site at the link below.

 

Download, unzip and run the setup application from the first file listed at the link below...

 

Card Reader Solutions > Card Reader Controllers Software - REALTEK

 

 

 

 

View solution in original post

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7 REPLIES 7

‎04-23-2022 10:58 AM

HP Recommended

Hi:

 

I believe that you need this driver for the first device...

 

Intel Sideband Fabric Device Driver

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69831.exe 

 

Please post the hardware ID's for the devices that need drivers, so I can figure out what drivers they need.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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‎04-23-2022 05:20 PM

HP Recommended

Hi

Thank you for providing me a link.

 

These are the Hardware Ids of the Unknown Devices

(1st)

ACPI\VEN_HPQ&DEV_6007

ACPI\HPQ6007

*HPQ6007

 

(2nd)

ACPI\VEN_INT&DEV_33D6

ACPI\INT33D6

*INT33D6

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‎04-23-2022 06:06 PM

HP Recommended

You're very welcome.

 

You need these drivers for the remaining two devices...

 

ACPI\VEN_HPQ&DEV_6007

 

HP 3D DriveGuard Software

 

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77869.exe

 

ACPI\VEN_INT&DEV_33D6

 

Intel Virtual Buttons Driver

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69833.exe 

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‎04-24-2022 04:05 AM

HP Recommended

Thank you for helping :), but there's still 1 left.

The PCI Device.

Was this reply helpful? Yes No

‎04-24-2022 07:11 AM

HP Recommended

Hi:

 

Since you didn't post the hardware ID for the PCI device, you are leaving me to take a guess at what driver it needs.

 

I will guess that it is the Realtek SD card reader that needs a driver.

 

The HP support site is not working right now, so you can download the SD card reader driver directly from the Realtek site at the link below.

 

Download, unzip and run the setup application from the first file listed at the link below...

 

Card Reader Solutions > Card Reader Controllers Software - REALTEK

 

 

 

 

1 person found this reply helpful
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‎04-24-2022 07:44 AM

HP Recommended

THANK YOU SIR!

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‎04-24-2022 07:47 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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