• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-31-2018 08:53 AM

HP Recommended
Product: Pavilion dv6-2090er
Operating System: Microsoft Windows 7 (64-bit)

I tried to install 8GB of memory (2 * 4096MB PC10600 1333MHz Kingston CL9)

windows7 64-bit sees all 8 GB, but uses only 4
Service center employees claim that HP is blocking memory upgrade on this model

Specifications include: support for up to 8 GB DDR3 memory
who is right?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2018 09:48 AM

HP Recommended

Technically the laptop is rated to run DDR3-1066 SO-DIMM. Usually, DDR3-1333 will downclock and most memory sellers now offer DDR3-1333 as compatible but in some cases particularly with Kingston Value RAM, the memory will not quite work right and a common sympton is only half of it is recognized. 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-31-2018 09:48 AM

HP Recommended

Technically the laptop is rated to run DDR3-1066 SO-DIMM. Usually, DDR3-1333 will downclock and most memory sellers now offer DDR3-1333 as compatible but in some cases particularly with Kingston Value RAM, the memory will not quite work right and a common sympton is only half of it is recognized. 

Was this reply helpful? Yes No

‎11-02-2018 01:08 AM

HP Recommended

I tried another memory, it all worked
thanks for the help
problem solved

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.