dv7 fingerprint reader not working

[PopoyGalore]

Hi I'm also having issues with my fingerprint reader:

Windows 7 Ultimate 64-bit

Notebook Model
HP Pavilion DV7 Notebook PC

Product Number
B2P30UA#ABL

Thank you.

[Chimney_83 · Accepted solution]

Greetings @PopoyGalore, 

Thanks for the post. 

I understand that you need assistance with the fingerprint reader on your computer, is that right?

Not to worry, I will be glad to assist you. 

Have you tried to update all the drivers using HP Support Assistant?

Request you install the fingerprint driver from this link. 

Once the driver is installed, install the Simplepass software from this link to configure the fingerprint reader. 

Once the simplepass software is installed and configured, you can run HP Support Assistant to make sure all the other drivers are updated on your computer. 

Please refer to this HP Article for assistance in using HPSA.

Let me know if this helped. 

[PopoyGalore]

Hi CHimney_83,

Thank you for the assistance, I downloaded the files I also followed the procedures regarding uninstall-restart driver and software before installing...but it seems upon log on the fingerprint scanner just blinks but still no luck logging in using the scanner...

[Chimney_83]

Thanks for the reply, found this HP Article with step by step instructions in using HP Simplepass. 

Let me know if this helped. 

[PopoyGalore]

Hi Chimney_83,

Still no luck, not working.

[Chimney_83]

Thanks for the reply and trying the steps suggested in the article. Request you reinstall the OS using the recovery kit created on your computer. 

If you do not have the recovery kit, please contact our phone support to order a copy of recovery kit for your computer. 

To prove the functionality of the fingerprint reader, request you install the actual OS that was bundled with your computer and check. 

Keep me posted. 

[PopoyGalore]

Hi Chimney_83,

Remember the instructions you gave me the 1st time? Regarding the download links you provided for the driver and software, for some reason after a few restart and trials, its working fine again 🙂 Thank you very much for the assistance.

[Chimney_83]

Thanks for the reply and glad that the issue is resolved by the links provided. 

Please do post your technical queries on our Forums for assistance. 

[kriatura1]

I tried your remedy and it worked.  Thank you very much.  I needed that working and you gave me the answer I needed.