electrical

[ayman7]

i bought recently the laptop when i plug in the charger , the area around the keyboard when i touche there is an electrical feeling , when i remove the charger it back to normal ...is it safe to continue using it ..

sry for my english 

ty

[Riddle_Decipher]

@ayman7 Welcome to HP Forums Community!

I recommend you perform the below steps to remove all excessive static on the device and the same should remove the electrical feeling that you get as well:

1. Disconnect or remove all peripheral devices. Turn on the laptop, then test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps to Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps to Reset a laptop with a sealed or non-removable battery.

3. Also, try with an alternate power cord or adapter and check if that works fine.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[ayman7]

hi 

my laptop battary is fixed i cant remove it 

is there any options to remove this electricty

its only appear when i plug the charger in 

[Riddle_Decipher]

@ayman7 As I've mentioned, use the link that reads - "reset a laptop with a sealed or non-removable battery" and that will guide you through the steps you need,

Let me know if that works, I'll be here for you.