envy 13 battery issue

[iakb]

Hi all,

I just bought an HP Envy 13 (AQ1002NT) with 10th gen i7 cpu. Although the battery life should be more than 10 hours, as seen below, I only get around 4 hours. I tried uninstalling most of the software to see if it is a software problem but so far no improvement. I'm really disappointed right now. Any ideas?

https://support.hp.com/us-en/document/c06493658/

[praveen196]

@iakb Welcome to HP Community!

I understand that the HP envy 13laptop has low battery life.

I understand your concerns.

Below I've listed a series of steps that should help your cause: 

• Video about improving your notebook battery performance 

• How long does a notebook battery last? 

• Adjusting notebook battery power plans 

• Factors that contribute to loss of notebook battery capacity 

• Recommended notebook battery care practices 

• Original battery charges slowly, replacement battery charges normally 

• Special recommendations for embedded (not customer replaceable) notebook batteries 

• Tips for conserving notebook battery power 
   

For more details, Click here​​​​​​ 

You will need to Understand Lithium-Ion and Smart Battery Technology: Click here for details 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charger and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type, and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for a minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Additional help can be found in the below articles: 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

Battery Indicator Light Turns On and Off While Battery is Charging 

Please update the BIOS.

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[iakb]

I tried the ACPI method you suggested, with small changes. For example, as an "HP support agent", I'd expect you to know that I need to remove the back cover to remove the battery of an envy 13 for 1 minute but it's ok as this is probably a copy-paste.

Anyhow, I uninstalled and let the computer reinstall the ACPI driver. Didnt work. Than I found a newer driver online and tried that one. Didnt work. As I'm writing this, the battery has 75% remaining with battery saver on and, 3hr 15 minutes. The only thing running on is Windows, no open apps, 1% CPU load.

[praveen196]

@iakb

I understand your concerns.

We do not have the option to take the remote control of your computer and check.

I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!