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‎12-09-2019 02:50 PM

HP Recommended
Product: envy
Operating System: Microsoft Windows 10 (64-bit)

I started using an HP USB mouse .. when I power down the envy, the mouse stays on! (the LED remains on powered by the envy usb port).  Why is power remaining ion at the USB?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-09-2019 04:43 PM

HP Recommended

@rclark9280 

 

Your machine may have one USB port for charging (phone or tablet) when machine is off. What is your Envy ? Please move your mouse to other port.

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎12-09-2019 04:43 PM

HP Recommended

@rclark9280 

 

Your machine may have one USB port for charging (phone or tablet) when machine is off. What is your Envy ? Please move your mouse to other port.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎12-10-2019 05:54 AM

HP Recommended

I have Envy x360 13-ar0062nr

 

i do find a charging icon above the usb logo on the port I was using. It’s so small I used a magnifying glass to view it. 

I guess it is a good feature had I been aware of its use. 

I agree with your response and should close the report. Thanks for your prompt reply!

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