01-28-2020 07:05 PM
Keyboard non-responsive. It will allow me to enter setup utility so probably not a hardware problem.
01-31-2020 07:50 AM
@rloaks, Welcome to HP Support Community!
We could try to correct the situation by going back in time to a good known working date before the issue occurred by performing a system restore. System Restore Link: http://support.hp.com/in-en/document/c03327545 Please follow the steps in the option “Restore your computer when Windows cannot start normally” from this link.
Please visit this link for further assistance: http://support.hp.com/us-en/document/c03738933
Hope this helps! Keep me posted.
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