erratic cursor movement

[LCPHOTO]

My wife purchased a HP laptop that came with Win 10 preinstalled. The problem is that the cursor jumps all over the page. This happens when typing in any software whether it's Word, Outlook, or Photoshop and on occasions will shut down the software. I have turned down the sensitivity of the touch pad just in case her fingers accidentally hits the touch pad and she has been careful not to touch the pad but still the cursor jumps around. This problem problem seems to be getting worse. Looking for a solution.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 8101 Mb
Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
Hard Drives: C: Total - 477048 MB, Free - 390436 MB; 😧 Total - 10131 MB, Free - 1276 MB; H: Total - 953867 MB, Free - 245768 MB; I: Total - 1907057 MB, Free - 1659025 MB;
Motherboard: HP, 804E
Antivirus: Windows Defender, Disabled

[ichi730 · Accepted solution]

Hi,

Kindly update the synaptics via hp.com/support. After updating the synaptics update the BIOS. Everything should work fine.

Cheers!