error on Zbook 15 G3 :NXP NearFieldProximity Provider ? ( code 31 )

[Minhna]

Zbook 15 G3

driver error : 

- NXP NearFieldProximity Provider !? code 31

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.

 

what's it ? 

( Window 10 Pro Full update ,Bios Version 1.25 )

[erico]

That is a reference to an NFC module in your notebook which is for near field communication.  It is manufactured by NXP Semiconductors.

https://www.techradar.com/news/what-is-nfc

If you have a Samsung or other modern Smart phone it has one too.

You should be able to get the driver from Windows update.

I will take a look to see if I can find it for you.

Can you go back nto the Device Manager and open the property window for the device again?  This time click on the detail tab and then post the device description. Hopefully it will have the product description. Post it here.

It should be something like the followng: NXP NFC NPC100 Proximity  

Try the following softpaqs one at a time. Trying them is safe. It will not damage your OS.

ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72077.exe

ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72075.exe

ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72457.exe

[Minhna]

Oh..my brother ,all your link of drivers that's no work 

I sent to you a few pictures of errors  : 

- NXP NearFieldProximity Provider ? ( code 31 )  

- NXP NearFieldProximity Provider ? ( code 10 )

I don't understand what's  it . Because HP in VietNam  very  bad that denied Laptop warranty althought  my Machine 's waranty to 9.2020

HP Vietnam  argua that  my machine was purchased from USA ,

Funny thing ,my machine's  warrranty have level : Global corverage but they  said that : NO  accept warranty .

-SP72075  

-Sp72457

Sp72077 

- all no work  :

  

  

 

 

[erico]

Unfortunately, the information and softpaqs that I provided the links to  is about as good as it gets for now.

Why have you not identified the device as I asked?

If you would like assistance, then help me to help you by providing more information on the specific chip.

If you find the error message to be too much of a bother , then you can go into the device manager and disable the device.

You probably don't use it anyway.

I asked for information on the driver availability from our internal HP contacts.

When I get information you will be the first to know.

[Minhna]

I will go back to the Device Manager and open the property window for the device again? I will post it here.hopefully can you help me .

[Minhna]

error pictures   :  NXP NEarFieldProximity devicer ?

   

if disable divece window 10  will display  on Health report 

Hopefully you can help me to resolve it  

[erico]

That was not quite what I asked you to provide.

Lets try a different  and more automatic method that will require less effort on your part.

Download the latest version of the HP Image Assistant. It is compatible with your zBook 15.  Install and run the tool.

http://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html

Here is  a PDF user guide for the HP Image Assistant. 

Use the Device Drivers tab  in the HP Image Image Assistant so we can see which driver is missing to take care of the error message. Post the missing driver information that is displayed.  Save the Results file and post it here in yor thread, if you are able to.

Device Drivers

The Device Drivers tab provides information about the device drivers installed on the target image and reference image, including the class description, driver name, device ID, device manufacturer, driver provider,date the driver was last updated, and driver version. Select the Microsoft Excel icon, next to the search bar, to export device driver details to a CSVfile.

To export the device driver details to a CSVfile:

▲

Select the Microsoft Excel icon.To display a specific set of drivers, select one or more of the following filters:

●

Target Image Only

—Displays drivers installed on the target image but not the reference image

●

Reference Image Only

—Displays drivers installed on the reference image but not the target image

●

The Same

—Displays drivers that match on the target image and the reference image

●

Out-of-Date

—Displays drivers that need to be updated on the target image (based on the reference

image); might be identified as a critical update

8

Chapter 3 Analyzing a system image

 ●

Missing

—Displays drivers that need to be installed on the target image for full system function (basedon the reference image)

●

Different

—Displays drivers installed on both the target image and reference image, but with a

difference not covered by the other filters

[Minhna]

you can look there :

    

   

   

[erico]

How about downloading installing and using the HP tool that I provided a link to.

See my last post for the link and information.

[Minhna]

 

if that wrong  you can guide detail for me