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- HP Community
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- Notebook Hardware and Upgrade Questions
- errors with HDD

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03-15-2025 07:57 AM
i turn on my laptop, press ESC key, select F2 and entrer to system diagnostics option then select hard disk check but following error showes:
FAILURE ID: 6cucr9-92ecja-xd7urf-60uv03
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03-16-2025 12:03 PM - edited 03-16-2025 06:06 PM
The warranty is not permanent.
Most legacy hard disks have a five year warranty.
If you do not identify your laptop, this will be my last reply to your thread.
Your answers are too selective. That is not fair to me.
Here is the translation of the Diagnostic error code. The hard drives needs to be replaced with a new one.
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03-15-2025 12:59 PM
does the laptop still boot to Windows?
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03-15-2025 02:21 PM
I suggest going into Device Manager to find out which manufacturer made the HDD, going to their website to download their proprietary S.M.A.R.T HDD test utility.
Run their test to see if your drive is actually failing.
It used to be simple for us to use the HP error code alphanumeric message translation tool to find out what is specifically wrong, but the detailed error translation utility was taken away from us.
I do hope that you have not used more than 90% of the HDD storage capacity.
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03-16-2025 11:16 AM
The warranty is for as long as your laptop has an active warranty.
"How can i find it without opening laptop?" What does that mean?
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03-16-2025 11:47 AM - edited 03-16-2025 11:56 AM
A laptop's 2.5" hard disk has no "expiration date".
Error code translation utility web document. You will need your laptop's product code to use it. I do not know why you have not identified your laptop yet.
https://support.hp.com/us-en/contact/diag
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
03-16-2025 12:03 PM - edited 03-16-2025 06:06 PM
The warranty is not permanent.
Most legacy hard disks have a five year warranty.
If you do not identify your laptop, this will be my last reply to your thread.
Your answers are too selective. That is not fair to me.
Here is the translation of the Diagnostic error code. The hard drives needs to be replaced with a new one.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"