external DVD/CD rw

[USAFSS]

need to install external DVD/CD device.  Need to add drivers to complete task

[Max3Aj]

Hi @USAFSS,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Installing an external DVD/CD RW drive is usually straightforward, as most modern external drives are plug-and-play and do not require additional drivers. However, if your system is not recognizing the device or prompting for drivers, follow these steps.

Check Connections

• Ensure the external DVD/CD RW drive is properly connected to your computer via USB.
• If the drive has an additional power cable, make sure it is plugged in.
• Try using a different USB port.

Check Device Recognition

• On Windows:
  1. Open Device Manager (Win + X → Device Manager).
  2. Look under DVD/CD-ROM drives or Universal Serial Bus controllers.
  3. If there's a yellow exclamation mark, right-click the device → Update driver → Search automatically for drivers.
• On Mac:
  1. Click the Apple Menu → About This Mac → System Report.
  2. Check if the drive appears under USB or Disc Burning.

Install or Update Drivers Manually

• If Windows doesn’t install the driver automatically:
  1. Visit the manufacturer’s website of the DVD/CD RW drive.
  2. Search for drivers based on the model number.
  3. Download and install the required drivers.

Enable the Drive (Windows)

• If the drive isn’t showing up:
  1. Open Disk Management (Win + X → Disk Management).
  2. If the drive appears but has no letter assigned, right-click it → Change Drive Letter and Paths → Assign a letter.

Check BIOS/UEFI Settings

• Restart your PC and enter BIOS/UEFI (usually by pressing F2, F10, or DEL during boot).
• Look for USB Configuration or Boot Devices to ensure the external drive is enabled.

Try Another Computer

• Plug the external DVD/CD drive into another PC to check if the issue is with the drive itself.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support