external dvd/cd writer for HP Spectre x360 15-bl001na Convertible Laptop

[Nanonet]

is there a DVD/CD writer I can purchase   that works with the  HP Spectre x360 15-bl001na Convertible  lap top????

[A4Apollo]

Hi! @Nanonet, Thank you for joining the HP Forums!

I understand you would like to know if you can purchase an external optical drive for your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

I have checked the records and found an external optical drive that you can use with your laptop.

You can purchase the external optical drive from HP shopping using this link.

Hope this answers your query!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nanonet]

Not available at the moment.  Thanks for Answer.

a problem I have is that my spectre is taking  approx 10 mins to boot. is there anything I can do to rectify this?

[A4Apollo]

@Nanonet, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned the laptop is taking 10 min to boot into windows.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Let me know if this works!

Have a great day! 🙂

If the solution provided worked for you, please mark accepted solution for this post.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Nanonet]

Sorry to say,Even though    I followed your instructions,  it  said that it found a fault, but couldnt repair,  tried the next stage, nothing happened.          Now it wont boot up at all,  I have only had this laptop for  3 days,   so returning it.          as it  wont boot up I cant reset it to factory default, it   still has all my info , programmes  etc., on it.

Can you please help ,

   hugs Shirley

[A4Apollo · Accepted solution]

@Nanonet, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

It looks the operating system files on your PC has got corrupted, try performing a complete system recovery on your PC and check if it helps.

Refer this article to perform a system recovery on your PC and check if it helps.

Also, try running a system diagnostics on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Hope to hear from you soon!

Take Care! 🙂

If the solution provided worked for you, please mark accepted solution for this post.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nanonet]

Although your advice,  helped with the boot problem,    I find that this lap top is not for me,    so  returning  it to HP   I have  removed   all my details, its now back to how I received it,      ive only had it 4 days.     I need to return it,   mainly cos  another problem I had was that the text size images etc.,  would suddenly get extremely small  impossible to read,  seemed to do this on its own.     I did make it as big as possible in display settings,    but suddenly it would go extremely small for no apparent reason,      so with a sad heart,    I will have to return  this machine, hopefully I will  find  a machine more suited to my needs.    .  I have had several HP pc's over the years. Never had this bother with any of them before.    

Hugs Shirley 

[A4Apollo]

Hi! @Nanonet, It's great to hear from you again.

I appreciate your efforts for getting back to us.

As you mentioned you are getting the laptop exchanged 

I'm glad to know that you are getting the laptop exchanged. However, the issue could be with the graphics driver.

If you face this issue again you can uninstall the graphics driver from device manager and install the driver from HP support assistant.

Refer this article to know more information about using HP support assistant.

Hope you have a great day ahead!

Take Care! 🙂

If the solution provided worked for you, please mark accepted solution for this post.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nanonet]

Since I last spoke to you,    I  reset the computer in order to remove my details etc., before returning to HP .   I then    Decided to try again,    and found that now all is well,   so now trying to cancel the return.   The 13 suits me best   as it is light weight,   I have a muscle problem,so  weight of the machine is important,  this HP Spectre 13  is very light,  so  does not affect my  muscles, which is GREAT.  

Thank you for all your help.

  Shirley (Nanonet) 

[A4Apollo]

@Nanonet, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned after trying the steps recommended, your issue got resolved.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

If the solution provided worked for you, please mark accepted solution for this post.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!