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‎06-28-2024 04:40 PM

HP Recommended
Product: HP Laptop PC 17-by4000 (18B36AV)
Operating System: Microsoft Windows 10 (64-bit)

I bought my new HP and it does not have a hard drive on the side.  However. I have an external hard drive. I plug it into the USB port and nothing happens.  The drive was purchased a few years ago and worked on my other HP which was upgraded to Windows 10.

I need to know if I can use it on this computer.

Category:
3 REPLIES 3

‎06-28-2024 05:49 PM

HP Recommended
@DaveC44 wrote:

I bought my new HP and it does not have a hard drive on the side. 

@DaveC44 

 

I don't know what do you mean. Machine should have INTERNAL hard drive. What is your HP Laptop PC 17-by4000 (18B36AV) machine ? It could be one of the following over 50 machines

 

              https://support.hp.com/us-en/product/product-specs/hp-laptop-pc-17-by4000/model/38752977

 

For example   :          HP Laptop 17-by4063cl

 

Your machine should have 2 SuperSpeed USB Type-A 5Gbps signaling rate ports, pow old your external HDD ? Please try other USB port, USB-A ports should be backward compatible therefore it should be able to "see" older external drives.

 

Regards.

 

BH
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‎06-30-2024 11:50 AM

HP Recommended

following up, my computer sn I believe is 1GCLJ321. I plugged the hard drive in the other ports, still did not read it. The drive I think is somewhere in the 6 to 10 year old range.

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‎06-30-2024 04:17 PM

HP Recommended

@DaveC44 

 

Does it work with a new USB flash drive ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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