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Locked

‎11-08-2021 08:45 PM

HP Recommended
Product: ENVY x360 - 13-y013cl
Operating System: Microsoft Windows 10 (64-bit)

I never opened my laptop until now. The screws seemed very tight and the reason was is the screws were under tremendous pressure. I removed the corner screw and the corner popped up with force! About a half inch or more. There is no way i can get the cover back on with the battery that swollen. The battery feels so swollen it looks like its about to explode. Is HP going to do anything about this? Warranty is past but this may be dangerous. Really this battery feels like its going to pop! 

 

I think this is why my page down button stopped working becaise of the pressure built up inside.

Category:
1 REPLY 1

‎11-12-2021 10:10 PM

HP Recommended

Ive owned many laptops but never had one that developed swollen batteries that likely damaged my laptop. So HP sells laptops that may have a faulty battery. I will not buy any HP ever again.

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