face recognition not working

[sidtross]

i cannot login into my pc with face recognition. it says welcome and dismiss the lock screen but as i  try to dismiss it ...it asks my pin to unlcok and says my credentials is not verified .  how can i fix it ? 

[Riddle_Decipher]

@sidtross I suggest you login using other means, such as a password, and then follow the below steps:

1. Press the Windows Key + I buttons together to open the settings app,
2. Click on Accounts and then the Sign In option.
3. Go to Face Recognition option then select Remove.
4. Click on Get Started and follow the onscreen instruction to set up face recognition again.
5. Restart your computer.

If the issue persists,

1. Press the Windows key + X buttons together, and select Device Manager.
2. Locate Biometric Devices in Device Manager.
3. Right-click on the device then select the Uninstall option.
4. Select the Scan for hardware changes icon. This will update your drivers.

Restore older driver, if the above doesn't help:

1. Open the Device Manager.
2. Click on System Devices and then Surface Camera Windows Hello.
3. Click on the Driver tab and then click on the Roll Back Driver button.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.