face recognition on hp pavilion 14 eh 1022tu

eh1022tu · ‎12-03-2023

hp pavilion 14 eh 1022tu ..how do i activate face recognition .. face driver file is missing even after installation of the driver ...

i would like to hear from the team soon

erico · ‎12-03-2023

The 5MP camera is the most likely culprit for Windows Hello face recognition not working.

There must also be 64GB free for a complete Windows Hello Face installation.

I see that your laptop also does not have a fingerprint "biometric" sensor.

Try the Windows HelloFace troubleshooting steps at the hyperlink below.

https://thegeekpage.com/windows-hello-face-is-not-working-in-windows-10/

Having Windows 11 Home installed instead of Windows 11 Pro does not help your case, since accessing Group Policy editor will not be an option available to you.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

eh1022tu · ‎12-03-2023

Biometric sensor is available.however ,the face driver file is missing

erico · ‎12-03-2023

And so you marked your reply as the solution.

I believe we are done then.

The specifications incorrectly showed your laptop as having no Biometric sensor.

I see that the drive for the Synaptics Fingerprint sensor is available at the driver download portal for your laptop.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

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