facing problem after updating Windows11 type-c USB output does not work

[AbdulrahmanA]

i regularly face a problem about USB C not working after update winds 11  i searched for BIOS update there is no any thing to install

[A_Gayathri · Accepted solution]

Hi @AbdulrahmanA,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY Laptop PC 14-eb1000 USB C not working after updating windows 11. Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and restart the unit.

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice and then you may get a Pop-Up CMOS Check and it will restart the unit. 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

please Run the hardware test Please follow the link (Run HP PC Hardware Diagnostics UEFI tests)

If Test passed then please proceed with the troubleshooting steps below

If Test fails then pls provide the failure ID 

click here and follow the troubleshooting steps  HP PCs - Troubleshooting USB connections

Uninstall drivers on Device Manager

1 Open device manage to Uninstall drivers on Device Manager

2. Open Start.

3. Search for Device Manager and click the top result to open the app.

4. Expand the category with the device driver to remove.

5. Right-click the USB  device and select the Uninstall device option.

6. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

Also, try updating the computer:

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on Installstall and restart the computer. 

Step 2 HP Support Assistant Updates:

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on Install and restart the computer. 

Software drivers are not available.

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!