facing so much problem in operating the inbuilt mouse of laptop (hp victus i5 )

[Manoj157]

I want service at my office.

Actually due to malfunction of laptop it is very difficult to work with same. 

Please contact me at Edited.

My address is Edited

[Jerry_57]

Hi @Manoj157,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

For touchpad or built-in mouse problems on your HP Victus laptop, you have two options: try quick troubleshooting, and we can arrange service.
 

1. Quick Checks You Can Try First:

If you can still use the keyboard or an external mouse:
 

1. Restart the laptop – simple, but often clears temporary driver glitches.
    
2. Check Touchpad Enable/Disable:
   
   
   • On many HP laptops, the touchpad can be toggled via a function key (e.g., Fn + a key with a touchpad icon) or by double‑tapping the upper‑left corner of the touchpad.
      
3. Update drivers through HP Support:
   
   
   • Open a browser and go to Official HP® Support.
      
   • Enter your product name (e.g., HP Victus 15 or HP Victus 16, depending on your model).
      
   • Go to Software, Drivers & Firmware and install any recommended Mouse, Keyboard & Input or Chipset updates.
      
4. Check Windows Settings:
   
   
   • Go to Settings > Bluetooth & devices > Touchpad (Windows 11) or Settings > Devices > Touchpad (Windows 10).
      
   • Make sure the touchpad is turned on and sensitivity is set appropriately.

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

Here is the link to find the product serial number: Click here.

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.