failed motherboard

[PippoC]

Dear HP Team,

I own an HP Victus Gaming Laptop 15-fa0031dx 
The laptop failed and does not power on. This was serviced once for defective keys and trackpad.

After researching online, I found many other Victus 15-fa0031dx users reporting the same motherboard issue.  And some within this community. This would suggest a widespread product defect.

I kindly request HP to escalate this case for a "Warranty Exception / Goodwill Repair (Quality Out-of-Warranty Exception)".

This failure happened with normal use, while my son was playing a game.

Since multiple customers are facing the same issue, I think HP should take responsibility and cover this repair.

I would be grateful if you could guide me on how to escalate this request to the appropriate team for approval.

Thank you,

[Pallipurath]

Hi @PippoC 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that your HP Victus Gaming Laptop 15-fa0031dx does not power on. Since the notebook was previously serviced for keyboard and trackpad issues, please follow the steps below to help isolate the current problem:

1. Verify the AC Adapter

• Ensure you are using the original HP charger that came with the notebook.
• Connect the charger directly to a wall outlet.
• Check whether the charging LED near the power port turns on.

2. Perform a Hard Reset

• Disconnect the AC adapter and all external devices.
• Press and hold the Power button for 15–20 seconds.
• Reconnect only the AC adapter.
• Press the Power button once to check if the notebook powers on.

3. Check for Signs of Power

When pressing the Power button, observe whether:

• The charging LED changes color.
• The Power button LED turns on.
• The Caps Lock key blinks.
• The cooling fan spins.
• You hear any beep codes.

4. Attempt to Access the Startup Menu

• Press the Power button.
• Immediately tap the Esc key repeatedly.
• If the Startup Menu appears, press F2 to run HP PC Hardware Diagnostics.
• Run the Extensive Test.
• share the results.

5. Test with an External Display

• Connect the notebook to an external monitor or TV using HDMI.
• Press the Windows + P keys (if the notebook appears to power on) to switch display modes.

Take care and have an amazing day!