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HP Recommended
15 Notebook
Microsoft Windows 10 (32-bit)

I have a windows 10 HP notebook. I need to know what the failure Id of: 6BV7WC-8B8A4P-MFPX6J-60VF03 means?  I get not a blue or black screen but a gradient pattern, the diagnostic gave that code on Hard Drive 1 - Primary HDD Bay

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HP Recommended

@als21 

 

Edit - correct clumsy grammar / spelling error

 

Diagnostics check has issued a hard disk failure message.

Any secrets inside the ID Tag coding are only available to HP internal support.

 

Failure Information
Failure ID Tag   Checksum   HP Serial Number   Test Date   Failure Code   Device   Includes Error Message
6BV7WC-8B8A4P-MFPX6J-60VF03OKxxxxxxxx5/30/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

Options

  • Complete additional diagnostics
  • Contact HP Support for Warranty Repair
  • Contact HP Support for Out-of-Warranty Repair (you pay costs)
  • Contact a local repair house in your region / area
  • Complete the repair yourself

 

References

 

Definitions / What / How / When

HP PCs - Hard Disk Error Displays before the Computer Starts

 and

HP Notebook PCs - SMART Hard Disk Error

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

Option – Regions

 

USA / Canada

Contact Official HP® Support | HP® Customer Support

 

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

 

UK

For faster support, first submit information / case online: HP Customer Support UK

 

 

Option - HP Support is on Facebook!

HP on Facebook

 

 

READ:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

Reminders

 

HP Support does not publicly post contact numbers.  Please submit your case online

  • Provide all the requested information to submit your online case
  • Explain the problem > Ask for help
  • Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Reminder:  Wait times can be long – HP Response centers are very busy.

 

 

  • Use the serial number of the device to submit the case (do not post that information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • Contact information is displayed on your screen after you submit your case online.  
  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

 

  

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Warranty Check

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.