failure id 24-digit code

[TheGuyMain]

I got a failure id of  9ajeow-904a6c-xd7uqk-608l03. I did a hard drive diagnostic and it failed and gave this id. I then swapped out the bad hard drive with one from a second laptop (let's call it laptop 2) but it said there was no os installed on the good drive (there is tho) and it failed the diagnostic (even though it was working perfectly fine on the other laptop). This leads me to believe that there is an additional problem with the circuitry or something. the drive that was originally in the laptop is bad, as it doesn't allow laptop 2 to boot. The hard drive from laptop 2 should work but it doesn't. I would like to know what this error message means so I can fix the issue accordingly.

Drive 1 had win 10 64 bit and drive 2 had win 7 64 bit. the hardware in both are capable of running windows 10 so there should be no problem there afaik

[banhien]

@TheGuyMain 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

For Windows 7 and Windows 10. Please use Cloud Recovery tool:

            https://support.hp.com/au-en/document/c06162205

Note: you can only go back to Factory Settings.

Regards.

[TheGuyMain]

Bro did you not read anything I said? I already replaced the hard drive. It still gives the same error message. What is the error message? If you’re not gonna tell me what it is, can you at least provide a database in which I can look it up myself?