fans not working

[Javi40]

Hello, I have an HP ENVY 14-eb laptop, and when I use programs for the fans, I see that fan 2 isn't working and the computer gets very hot. The fans don't sound like they used to. What can I do?
Thank you

[Kuroi_Kenshi]

Hi @Javi40,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Fan Issues on HP ENVY 14-eb Laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Blockages:

• Ensure that the vents and airflow paths are not obstructed by dust, debris, or other objects. Use compressed air to gently clean them if necessary.

Update BIOS and Drivers:

• Make sure that your laptop’s BIOS and drivers are updated to the latest version. You can find updates on the HP Support website.

Use HP Diagnostics:

• Run the HP Hardware Diagnostics to test the fan functionality. This tool can help identify hardware issues and guide you on further actions.

Assess Performance Settings:

• Check your power and performance settings. Ensure that settings favor cooling over performance if the device is heating up excessively.

Perform a System Reset:

• Sometimes, system resets can help restore fan functionality. Shut down the laptop, remove all peripherals, then power it back on after a few minutes.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,