faulty laptop

[renault61]

good afternoon I have a hp laptop it has been running badly so I have taken it to a local computer expert and now I have been informed that it will be up to £300 pounds to repair having had nothing but hp laptops I would expect it to last longer than time it has I purchased it in July 202

kind regards

[VikramTheGreat]

Hi @renault61,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m truly sorry to hear that your HP laptop, purchased in July 2022, is now facing serious issues that may cost up to £300 to repair. That’s understandably disappointing, especially given your long-standing loyalty to HP products.

Run HP Diagnostics:
1. Hold the power button for at least five seconds to turn off the computer. 

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 

4. Click Extensive Test and share the result.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[renault61]

hi as I said the laptop is with tex euro they have tested it and have found the fault and given me estimate for repair I just think it should have lasted a bit longer than this by as all my previous laptops have done so my youngest sone is still using my first laptop 

regards 

Martin 

ps am I able to talk to someone if so do you know a contact number