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Kave-g
New member
1 0 0 0
Message 1 of 2
36
Flag Post

file a complaint and talk to real person about my issue. I really need help

‎10-13-2020 10:21 PM

HP Recommended
Product: 14-cf0008ca
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have sent my laptop for warranty repaired and when it returned the mouse pad is not working and system does not boot.

I tried to call the number provided on the Customer receipt , but it is the virtual machine and says my warranty expired.

It is very frustrating and I cannot even talk to a real person and I am regret from purchasing this laptop in the high cost.

How can I talk to a real person in customer service and how can I file a complaint?

Please someone advise.

Thanks

Reply
1 REPLY 1
Highlighted
Betty0610
HP Support Agent
HP Support Agent
11,863 11,849 655 489
Message 2 of 2
Flag Post

‎10-14-2020 09:05 AM

HP Recommended

@Kave-g

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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