fingerprint can't work!

[papaerhouse]

I uninstalled the fingerprint in the device manager I thought it would solve the problem but no. now fingerprint really disappears what should i do?

[KrazyToad]

@papaerhouse

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

This seems to be a driver issue 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Try using the Fingerprint and let me know how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[papaerhouse]

but the HPSA cannot be installed, it always ends with "The new version of the Support Assistant is installed. Setup will now close". I tried to uninstall it and install it again but it didn't work
What should I do?

[KrazyToad · Accepted solution]

@papaerhouse

I suggest you Reset the Notebook. please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.