fingerprint not working as the hello windows camera.

[Alhaitham]

could you help?

fingerprint not working as the hello windows camera.

[Dragon-Fur]

@Alhaitham 

Welcome to the HP User Community --

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Device Manager --

Biometric devices - Fingerprint sensor

and / or

Cameras Windows > Camera type

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Fingerprint reader

Depending on the model, the fingerprint sensor might be integrated into the top cover / keyboard area.  Check your system’s user manual.

Reminder:  If the system does not have a fingerprint sensor, there might be a "cover plate" in place of the sensor.

If your system does not have a fingerprint sensor and the option is available for your model series, the sensor can be purchased and installed.

Device Manager > Biometric devices > Fingerprint sensor (if listed)

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Webcam / Camera

Windows Hello facial recognition requires an IR type camera.

 Device Manager > Cameras

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Drivers & Software

First,

Check the Device Manager for the necessary hardware:

Fingerprint Sensor

IR Camera - Used with Windows Facial Recognition.

Next,

Sign into your computer's support website.

Open Category Software & Drivers

Click on Go to our Software and Drivers self-service page

If needful, select your Operating System / Version and click Submit

Open + All Drivers

Open All

The fingerprint sensor driver and / or camera driver - when available - is located in

 Sub-Category Driver-Keyboard, Mouse and Input Devices

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Example - Device Manager - Biometric devices - Fingerprint sensor / Cameras

Device_Manager_Biometrics_Camera_1

Example - Device Manager - Fingerprint Sensor - Properties details

References / Resources

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Things that are “Face” / Facial Recognition

Your computer might – or might not -- have the required IR camera needed for Hello Face.

IR camera is a specialty device and is not standard on all computers.

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

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