• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-20-2018 12:24 AM

HP Recommended
Product: HP ENVY
Operating System: Microsoft Windows 10 (64-bit)

I dont find the fingerprint scanner in devices. Can i get it? I have HP ENVY 17" touch running the latest widows 10 64 bit.

1 REPLY 1

‎12-21-2018 08:59 AM

HP Recommended

@not-a-fan1,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues related to fingerprint reader not working on your HP Product. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...). What is the Operating system installed on the PC

Have you recently made any software or hardware changes on the PC before the issue started?

Have you checked if the fingerprint scanner is supported on your PC? 

 

In the meantime, I would suggest you follow the steps suggested in the support document for - HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 😎

 

Could you please respond to this post with the details as this will help me in further assisting you?

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.