fire

[eliV42]

Me and my partner used the laptop before bed as we usually do, we placed it on charge in a designated location  as the battery was very low. next thing it happened was that we woke up to the sound of an explosion and the strong smell of smoke, I looked over and  found that the laptop was releasing a lot of smoke and  the carpet of our flat was completely burnt under the laptop (parts of the laptop are now ingrained within the carpet)  I grabbed the laptop, placed it in a fire safe location. 

Moreover,  Me and my partner were struggling to breathe, as well as my young son who was in the Livingroom at the time.  at 4:02am  we were just lucky the explosion woke us, otherwise it could be a very tragic story. the Laptop didn't show any warning of battery malfunction and due to the lack of information on behalf of HP we are not sure if this battery was recalled.   

Does anybody have any advise as to where to go with this issue or point me in the right direction for this? would be much appreciated. 

[Dragon-Fur]

@eliV42 

Welcome to the HP Community Forum.

This is far outside of the purview of the Community.

I will forward your concern to the moderator team.

Request for Review – Please Read

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[eliV42]

I have seen previous replies, where a HP Employee has responded saying they will request further info to resolve this issue, Please can we get the same solution or be pointed in the right direction.