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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
I am sorry that happened.
You could try a Hard Reset / Forced Start - this is simply a way to force the computer to read the contents of the healthy Operating System from the disk as opposed to starting with what is in the memory.
HP Notebook PCs - Computer Does Not Start (Windows 10)
Document includes Hard Reset / Forced Reset – Step 2
Other than that, we cannot help...
Password Reset – Windows Password
Unfortunately, we cannot assist.
Community members are prohibited providing any information that can / will breach the computer's security.
If you are using a Microsoft Account to log into the computer,
You may be able to get help from Microsoft.
Reminder: You can reset your Microsoft password using a different computer
Microsoft Account – Password Reset
When you can't sign in to your Microsoft account
Password Help on the Community
According to the Community's Rules of Participation
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
===================================================================
What else?
A licensed Microsoft Technician can likely provide you access to the computer without losing your data.
Be prepared to show proof of ownership.
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" to help others find it.
Dragon-Fur
HP Recommended
I am sorry that happened.
You could try a Hard Reset / Forced Start - this is simply a way to force the computer to read the contents of the healthy Operating System from the disk as opposed to starting with what is in the memory.
HP Notebook PCs - Computer Does Not Start (Windows 10)
Document includes Hard Reset / Forced Reset – Step 2
Other than that, we cannot help...
Password Reset – Windows Password
Unfortunately, we cannot assist.
Community members are prohibited providing any information that can / will breach the computer's security.
If you are using a Microsoft Account to log into the computer,
You may be able to get help from Microsoft.
Reminder: You can reset your Microsoft password using a different computer
Microsoft Account – Password Reset
When you can't sign in to your Microsoft account
Password Help on the Community
According to the Community's Rules of Participation
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
===================================================================
What else?
A licensed Microsoft Technician can likely provide you access to the computer without losing your data.
Be prepared to show proof of ownership.
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" to help others find it.
Dragon-Fur
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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