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voma3007
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function keys (backlight, volume,...) not working

HP ENVY notebook
Microsoft Windows 10 (64-bit)

the functions of dimming, sound, backlight, etc are no longer working, or have shifted place. The F1 to F12 are functioning properly. 

Already looked up similar issues on the forum, and based on the answers found I can already say:

- there is no update to do in the HP support assistant

- there is no driver found on the website for the keyboard

 

 It has to do with the Windows 10 OS, as under Ubuntu everything is working properly.

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HP Support Agent
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function keys (backlight, volume,...) not working

Hi @voma3007

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the hotkeys are not working.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Follow below steps to check if it helps.

 

Here’s the step by step guide for you: 

  1. Click the Start button, then click Run. 
  2. In the Run window, next to Open, type MSCONFIG. 
  3. Press the ENTER key. 
  4. In the System Configuration Utility window, click the Startup tab. 
  5. On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox. 

    NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by clicking here

For windows 10 drivers: Click here

(ignore the ads, 3rd party link has been sent to ensure your issue is fixed, I'm going beyond my way to help you and if you would like to give me virtual high five, Click on the purple thumbs up 🙂

 

If the above doesn't help, please create another User account as suggested earlier and try again.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

MilaR
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function keys (backlight, volume,...) not working

This is the 2nd item I download based on recommendations from this forum and still nothing.  Dim and volume keys still not working on my Windows 10.  Please offer another solution!!  Thank you

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HP Support Agent
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Message 4 of 4
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Solved!

function keys (backlight, volume,...) not working

Hi @MilaR

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the function keys are not working on your computer.

 

Don’t worry, I’d love to assist you in this regard.

 

I would like to know whether you have followed all the steps provided in my previous post. If yes, follow below steps.

 

  1. Open Device Manager and find hotkey driver.
  2. Right click it and choose Uninstall.
  3. Next, find HID-Compliant Keyboard and HID Compliant Mouse driver and uninstall them as well.
  4. Restart your computer and check if your issue has been resolved.

If the issue persists, please let me know the model and the operating system of your PC.

Let me know how it goes and you have a good day ahead.

  

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

  

Take care!

  

Cheers!

The_Fossette
I am an HP Employee

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