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‎11-08-2020 04:53 PM

HP Recommended
Product: HP ENVY 15m-bp012dx x360 Convertible PC
Operating System: Microsoft Windows 10 (64-bit)

Hi. Where can I order a new genuine battery replacement for HP ENVY 15m-bp012dx x360 Convertible PC ? 

Please, dont` send me to google - there are non-genuine batteries. 

https://parts.hp.com/  - here also I could not find battery for my laptop. 

Thank you 

1 person had the same question
4 REPLIES 4

‎12-13-2020 06:08 PM

HP Recommended

Will somebody help me? Is it official HP support website or not?!

Was this reply helpful? Yes No

‎12-13-2020 10:48 PM

HP Recommended

This is a community support website where users help each other. There are a few HP employees who check in and moderate but primary support is user to user. As this battery is classified as replaceable only by a certified technician you likely will not be able to source it unless you get in contact with an HP certified repair center and they agree to sell one to you. I have tagged the HP moderators as the part number in the manual and what you provide appear to be non-existent, which is frustrating.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-14-2020 12:06 AM

HP Recommended

Thank you for your response! 

I can`t find the replacement and contact HP support.. 

I will post my solution, hopefully I will find it 🙂 

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‎12-14-2020 12:34 AM - last edited on ‎12-14-2020 04:19 AM by Retired

HP Recommended

I found the battery on that website. 
Should I trust them? 

******

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