got a battery diagnose result as weak with error code 0LG6WF-9SWAQ8-GXGKHA-C0CS23 .

[barani_kerthi]

hello,

Recently i got my battery diagnose result as weak with error code 0LG6WF-9SWAQ8-GXGKHA-C0CS23 .i am confused what to do . I do get enough battery backup but when my battery is at 25 and i plugged my charger , it shutdown itself. and at battery diagnose my results where week. Please guide me what to do. 

[Dragon-Fur · Accepted solution]

@barani_kerthi 

Welcome to the HP Community.

It is time to replace the battery.

The battery has failed / is failing (error code 601).

The rest of the code meaning is only available to HP (and won't change the results).

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

0LG6WF-9SWAQ8-GXGKHA-C0CS23

OK

xxxxxxxx

9/21/21

601

Power

AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

Battery 1

Part number and replacement procedure is included in your Service manual

Maintenance and Service Guide

Page 32

Description                                            Spare part number
Battery (3-cell, 41 Whr)                         L11119-857

Use the Part number to search for a compatible battery at a merchant in your region.

Internal Batteries can be replaced - the procedure is not generally considered difficult.

There are videos to help you understand the process.

NOTE:  Ignore the sections explaining how to test the battery - you know the battery is failing...

No HP brand battery?  What?

HP Parts Store  does not carry "original" battery parts for every system.

Purchase a "compatible" battery when it is time to replace the original.

Things that are the Battery

===============================================

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

===============================================

Information / Tests

Testing the hardware using HP PC Hardware Diagnostics (UEFI)

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

Battery Alert Messages – What to do and FAQ

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

===============================================

Run Component Tests – How to

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

===============================================

Replacement and Purchase Options

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Reminder: 

Purchase a compatible battery from your favorite online merchant when HP does not provide the battery you need.

Find your Product - Open the homepage > Manuals page > Service Guide

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

Find Parts and Replacement Procedure

      Open Product Home    >> Enter the full model name

• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer (document name varies)
• Search for “Battery” to find parts and replacement  >> Read the chapter on Replacement Procedures

NOTES  

1. The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

===============================================

HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

===============================================

Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion 15-dq1000 x360 Convertible PC series 

OR

Open Product Home

Enter the type and name of your HP device

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