graphics driver AMD HD 7420G+ AMD HD 7670M problem

[po3etka]

Good afternoon, I ran into a problem, drivers for AMD HD 7420g + 7670M video cards, when installing the latest drivers for 2015-2018, video cards work incorrectly, installing Catalyst does not help, AIDA64 shows only one AMD HD 7420g video card, tell the correct drivers for this bundle of video cards When installing the correct driver, AIDA64 shows two video cards and shows 2 "GP" in the sensors

[Riddle_Decipher]

@po3etka

Welcome to our humble abode, the family and tech-friendly house of HP Forums!

I'll be your host for the day, they call me the Riddle_Decipher.

Have you attempted to reinstall the drivers by uninstalling both copies from the device manager?

(Once the device is restarted after uninstallation, the drivers should automatically reinstall).

That said, if you've already done that and yet it doesn't work, I suggest you install the latest version available for your device using the HP website: Click here to download the same (Released on Nov 11, 2013) there are no recent updates provided by HP, and your device isn't tested for Windows 10, hence the drivers from HP are only available for Windows 8.1.

If you've upgraded to windows 10, I suggest you go to the AMD website and download the drivers directly, although this would be at your own discretion,

Perhaps, you could tell me why you want to update the graphics card, if it's all working fine, you don't really have to install a new version unless you have some specific issue that requires one, please help me understand the reason for the upgrade.

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off, in case you don't respond in the next 24-48hrs,

As I need to know if the issue has been resolved, to get proper sleep at night.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge and have a great day Ahead!

[po3etka]

hello, the reason for updating the card driver is that the driver’s incorrect operation, in games I have crashes with the message “AMD video driver stopped responding”, and I was advised to update it to a newer version

[po3etka]

Here, here it should be, if the drivers are correctly installed.

[Jeet_singh · Accepted solution]

@po3etka,

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

After reviewing your post thoroughly, I see you are still having issues with the graphics card. Don't worry we're here to help you.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

If the issue persists, I would suggest here is to uninstall the display drivers on your PC from device manager.

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

You could also try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10.  Please restart the Notebook twice to make sure all update have been completed.

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂