green line on display

[15-ac118ne]

Green horizontal ine on my laptop  15-ac118ne display  please help me what is issue . l

[Chimney_83]

Greetings @15-ac118ne, 

Thanks for the post. 

I understand that you are getting a horizontal green line on your notebook, is that right?

Thanks for the screenshot.

Not to worry, I will be glad to assist you. 

Have you checked the display in HP Recovery manager or BIOS?

Boot the computer to BIOS by tapping F10 repeatedly on startup.

Check if the line is visible in BIOS. 

If the line is visible in BIOS, then it is a hardware issue where the display needs to be replaced. 

Refer to "Image on screen flickers, has lines or distorted colors" section in this HP Article. 

If the line is not visible in BIOS then uninstall the graphics driver from device manager and reinstall it using HP Support Assistant. 

To check on the service options available for your notebook, please contact our phone support team for assistance. 

Keep me posted. 

[15-ac118ne]

[Chimney_83]

Thanks for the reply and sharing the screenshot. 

This clearly indicates that there is a hardware issue with the display on your computer and the display needs to be replaced. 

Request you contact our phone support team to check on the service options available for your computer. 

Keep me posted.