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‎10-19-2026 07:07 AM

HP Recommended

hard disk 301 error

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1 REPLY 1

‎10-20-2026 12:16 PM - edited ‎10-20-2026 12:19 PM

HP Recommended

Hi @mallikarjum 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

The SMART Hard Disk Error 301 indicates a potential storage drive failure, which is why replacing the NVMe SSD and reinstalling the operating system may be recommended. The error suggests the drive's self-monitoring system has detected a problem; it does not necessarily mean the drive has failed completely.

 

Please refer to the service manual for your specific HP model for the step-by-step instructions on removing and replacing the SSD.

Once the new SSD is installed, you can use the HP Cloud Recovery Tool on another working PC to create a bootable USB recovery drive. This will allow you to restore the original HP factory operating system and software image to the new drive.

Please ensure that you select the correct recovery image for your product model and back up any important data before proceeding, as the recovery process may erase existing data.t procedure:

 

Maintenance and Service Guide. The steps may vary , In order to get the exact model I would request you to please share me the Product number.

 

Here is an info link for how to use the utility:HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows | HP® Support

 

Take care and have an amazing day!

I'm an HP Employee.


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