02-10-2019 05:27 AM - last edited on 02-10-2019 11:37 AM by Cheron-Z
In my HP NotebookI have found some error, i have contacted in HP Support forum as per the link below
According to the instruction of expert, then i have purchased a hard disk, it is working fine. But just for fun, i have tried to conduct test disk checking. All checked gets passed. During Long Drive Self Test, no progress in happening after 10%, after some time test is getting cancelled, if you tell me that product is good or bad, i will proceed accordingly as it is still under warrenty
thanks and regards
02-12-2019 04:00 AM
Hi! @Pan6, Thank you for visiting the HP Support Community! A great place where you can find solutions for your issues with help from the community!
Don't worry I'll try to help you out.
Are you using an HP genuine part on the PC?
Please share the product number of the PC to assist you better.
If you have replaced a part which is not tested or trialled from HP. You might have issues using the part on HP PC's.
Also, try updating the BIOS and chipset drivers on the PC to the latest version and check if it helps.
You can try updating the drivers on the PC using HP support assistant. Click Here
Try reseating the hard drive and try running a system diagnostics test again.
Refer this article to further troubleshoot hard drive issues on the PC. Click Here
If you still have issues after trying out the steps, It could be an issue with the hard drive or the hard drive connector on the PC which could have gone faulty.
Please contact HP support for service options. Click Here
Hope this answers your query!
Have a great day! :-)
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