hard drive SMART check: PASSED recommended action-executing dst

[Samuelwankp]

Hello Team, 

I found some problem with my laptop, I did run a Hard Drive Quick Test but it show result "Hard Drice SMART CHECK: PASSED (1: Recommended Action-Executing DST..."so what should my next step because after I restart the computer the black screen still show the same "SMART Hard Disk Error"

Hopefully able to get some advises from you....Thanks.

Best regards,

Samuel

[Riddle_Decipher]

@Samuelwankp

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand you are receiving an error during boot - "SMART Hard Disk Error"

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you make any recent hardware or software changes that could have caused the issue?

Have you created a backup of all your personal files?

While you respond to that, here's what you need to know:

On startup, you may see an error message like the following:

The SMART hard disk check has detected an imminent failure. 
To ensure no data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.

The SMART Hard Disk test produces a prediction about the potential for hard drive failure, not an actual failure. A SMART Hard Disk error warning can appear for a variety of reasons such as the computer having been jarred sharply, or the hard disk being subjected to higher than usual temperatures.

After receiving the error message above:

• Immediately back up all important data and files. While the SMART Hard Disk error might not indicate the imminent loss of the hard disk, it is best to be prepared, just in case the disk does fail.

• Run a Hard Drive Test to verify the condition of the hard disk.

However, as you've already done a test and it passed, there could be a loose connection, I recommend you reseat the hard drive (if possible) and if you have trouble or not comfortable doing it, please Contact HP to have the drive either repaired or replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!