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‎07-21-2020 10:40 AM

HP Recommended
Product: HP ENVY 17S143CL
Operating System: Microsoft Windows 10 (64-bit)

during HARD DRIVE SHORT DST CHECK: FAILED 68D96K-8AWA6A-MFPX7F-60XL03

 Can anyone tell me what this means?  We have had problems with a hacker.  He has infiltrated all hp systems in our shop   I think this may be related.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-21-2020 01:57 PM

HP Recommended

@SPollock 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

             https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎07-21-2020 01:57 PM

HP Recommended

@SPollock 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

             https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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