hard drive failed with 24 digit code

[Matt418]

Warranty expired. Need help!

[Paul_Tikkanen]

Hi:

If your notebook reported the 24 digit hard drive failure code, you will need to replace the hard drive and reinstall the operating system.

Below is the link to the service manual for your notebook.  The HDD R & R procedure can be found in chapter 4.

http://h10032.www1.hp.com/ctg/Manual/c03591253

[Matt418]

What do I buy and where can I get it?

[Paul_Tikkanen]

Here's a couple of options for you...

You can replace the hard drive with a simlar type and storage size as the one that died on you...

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST1000LM048/dp/B01LYNQXCP/ref=sr_1_3?keyw...

If you don't need a lot of storage space, you can opt for a better performing, normally more reliable solid state drive.

https://www.amazon.com/SanDisk-480GB-Solid-State-SDSSDA-480G-G26/dp/B01F9G46Q8/ref=sr_1_fkmrnull_1?c...

If you don't have a way to reinstall W8, you would have to order recovery disks for your PC.

However, here is a way you can reinstall W8.1 for free by using the W8 product key in your notebook's BIOS.

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

Only if you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'Standard.'

334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-dv7-7200-Notebook-PC-series/5296050/model/5...

If you plan on reinstalling Windows with a DVD, you will need to enable Legacy Mode and disable Secure Boot in the BIOS.

See this link for the settings to change.

https://www.support.hp.com/us-en/document/c03736054/