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‎03-17-2020 01:42 PM

HP Recommended
Product: HP Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

Hard drive is making grinding noise. My Laptop is just 4 months old. is Please help

1 REPLY 1

‎03-17-2020 03:30 PM - edited ‎03-18-2020 03:59 PM

HP Recommended

@immi8698

 

I have gone through your Post and would like to assist

 

This is more likely to be a Hardware issue where the Hard drive might need to be replaced

 

Please ensure your Notebook has the latest BIOS. Link: https://support.hp.com/us-en/drivers

 

Also run a Hard drive Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

 

If the Test fails or if the grinding noise persists, please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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