Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-05-2017 09:07 AM

HP Recommended

Thank you so much , I paced my order , if i have any problem I will back to you . 

 

Was this reply helpful? Yes No

‎10-05-2017 09:18 AM

HP Recommended

Of course

Was this reply helpful? Yes No

‎10-10-2017 09:29 AM

HP Recommended
Hi
I replaced my new SSD in my notebook envy 13 , then when I turned on I got a message
( boot device not found
Please install an operating system on your hard disk .
Hard disk (3F0)
F2 system diagnostics )

How to do now ?
Was this reply helpful? Yes No

‎10-10-2017 11:48 AM

HP Recommended

Did you install software on it? It comes from the factory blank, you know. 

Was this reply helpful? Yes No

‎10-10-2017 03:58 PM

HP Recommended

Not yet .  I know it comes from the factory blank , but now afte I changed the SSD HOW TO REINSTALL WINDOWS

Was this reply helpful? Yes No

‎10-11-2017 04:23 AM

HP Recommended

Or I have to buy new window 10 USB drive to install it ?

Was this reply helpful? Yes No

‎10-11-2017 04:45 AM - edited ‎10-11-2017 04:47 AM

HP Recommended

Not buy...its free to download from Microsoft. Just google Media Creation Tool and follow the instructions to download and create a usb reinstallation disk.

 

When the disk is created put it in a usb port. Since it will be the only bootable thing the laptop should boot from it and start installing Windows 10. Any necessary drivers and some apps can be downloaded at this site.

 

If you have trouble booting from it tap esc as you power up then F9 to get the boot order and choose to boot from the usb drive.

Was this reply helpful? Yes No

‎10-11-2017 05:15 AM

HP Recommended

Ok , so I have to use another pc to download and create USB driver then install it in my laptop.

Was this reply helpful? Yes No

‎10-11-2017 05:34 AM

HP Recommended

Yes you need to borrow a computer from a friend. You can order a factory image recovery disk from HP but it would take a while to get to you.

Was this reply helpful? Yes No

‎10-11-2017 06:01 AM

HP Recommended
OK thank you very much.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.